The Art of the Pivot: Handling Last-Minute Client Changes
Photo by Spencer Davis on Unsplash ( Unsplash License )
Problem: A Sudden Change in Guest Count Throws Everything into Chaos
A client calls two days before the event to add 20 guests. How do you recalculate the price, update the kitchen, and adjust the inventory order without creating chaos?
Last-minute changes are a caterer's reality, but they can be a logistical nightmare. Manually updating invoices, prep lists, and shopping requirements is time-consuming and prone to error. Communicating these changes to every department instantly is nearly impossible.
Allow clients to request changes through their portal, within a timeframe you define. When a change is approved, the system automatically recalculates the pricing, updates the kitchen's prep list, adjusts the required inventory, and notifies the entire team. What was once a stressful scramble becomes a smooth, automated process.
Related Articles
The unsung heroes of any catering event are the cleaning crew. Their efficiency determines how quickly valuable equipment is ready for the next function. However, they often face a chaotic post-event environment.